Browsing all posts in Building & Managing Relationships.
8 of my top articles, all in one place…
One of the things its easy to forget when you’ve been blogging for a long time is all the great posts and content you’ve put together over the years. All that effort you put in, potentially lost in the mists of time. Unless a user finds your posts by a search engine, its unlikely they’ll [...]
When I grow Up…
When I was growing up there were a number of people in my life that I looked up to – family members, inspirational teachers, sports stars and family friends all featured. When I consider the person I am today – my morals, my feelings towards others, my views on business and so much more I [...]
Stop the Sabotage
I’m not sure why I find myself talking about hotels again is a disdainful manner, but that’s just the way it goes I guess. These are places which are supposed to hold the highest regard for customer service – it’s what much of their success is based upon. So today I witnessed one of the [...]
Parabottle – An Amazing New Charity
I’m not going to tell you about a new business idea today, or a piece of online marketing advice, or a way that I’ve setup a process in my business. I’m going to tell you about a really exciting new charity Parabottle, that I’ve been asked to get involved in with the hope that I [...]
How to be found in Google
When you type your name into Google what comes up? Are you the 1st result? Are you 2nd? Please tell me you’re on the first page right? No? Really? When I go for a meeting with anyone, when I listen to someone speak, the first thing I do is Google their name and if they [...]
8 Simple Steps to Email Marketing Loveliness
Some of you might be wondering why I’m writing about email marketing today – it’s old hat isn’t it? With all this new social media buzz, there is surely no place in the world for email marketing is there? Well I believe there is and I intend to tell you why and how you can [...]
Here’s a Great Way to Lose Some Customers :)
Never, ever, step outside your own rules/boundaries…. I don’t often blog negatively but we’re away in Cornwall this week, staying in an idyllic house in a place called Polzeath. The family come away every year to the same house which is near a well known hotel called The St Moritz. Today I witnessed a great [...]
Delegate, don’t abdicate
A quick follow up on my last post about the art of delegating today. After a few conversations I had with people, spurred on from my last post, it struck me that I missed an absolutely vital point which many people don’t think of. Young managers and people new to delegating often mix up delegation [...]
Have a Break, Have a Creative Moment…or two..
I’ve just returned from a skiing holiday in France (client has a chalet there conveniently). It was a wonderful trip, one I look forward to every year as my Dad and I take his oldschool Porsche 911, stick the skis and board on the roof-rack and drive out to the Alps. It’s a great opportunity [...]
Stop Worrying and Start Living
I was talking to some of my team yesterday and discussing how, in business, you simply have to face up to tough decisions and things you wouldn’t necessarily want to do given the choice. Last week I wrote about eating the frog which has struck a few chords it seems from comments and emails I’ve [...]