January 1, 2012 by 3 Comments

2011 – 7 Things that changed my life….

2011 – 7 Things that changed my life….

Hey folks, firstly a very happy New Year to you all. I wish you the very best for 2012.

If you do one thing this year make it your objective to go out of your way to help others succeed with their goals and yours will follow on.

So in the now great tradition, here is my summary post of the last year and the things both in and out of work that changed my life for the better. Remember this isn’t just about me telling you how great 2011 was for me, it’s written because if just one of the things that had a huge impact on my life, could affect yours in the same way then it will have served its purpose.

By the way, if you’re interested – here were 2010 and 2009‘s lists.

1). Having made it onto the list two years on the trot but not made the top spot (there is no order in this list unless you’re my partner by the way) – its Lizz again. This year was very special for us as we recently got engaged. I finally started to feel that settling down and building a family was what I wanted to do and I can’t think of anyone better to do that with than Lizz. For risk of sounding corny, I do actually believe we were made for each other. We were both so overwhelmed by the support and congratulations we got back from everyone when they heard – it was my number one high point of the year.

2). Tilly Talking – My niece is now talking and turning into a proper little human being. There is something you can’t put into words about the feeling you get when a little person bounds up to you with a beaming smile and full of happiness. It’s a shame we lose some of this as adults – we need to do all we can to regain it – it’s going to be on my list for 2012.

As Will Ferrell in Elf says, “I just like to smile, smiling’s my favourite.” – let’s all try a bit more of that this year.

3). OK onto the less personal ones now. Having signed up for it a couple of years ago, I re-found Evernote and now it organises my life. Evernote is a fantastic program which has mobile, desktop & web versions and also sits on any device you might have. You can keep notes/files etc all categorised for easy recall and as it’s across devices you can be pretty much anywhere with all your stuff available to you. I use it for work and home. Here’s a great tip – as people tell you things they like/want through the year, make notes in evernote, take pictures if you can and email them in and then when it gets to Christmas/Birthdays you have a ready made list of things people actually want :)

4). Nudgemail – I have a pretty bad memory. Well in fact I don’t think that’s entirely true, I just have an awful lot to remember so some of it slips through. No more though! Nope, I use a fantastic tool called Nudgemail which simply emails me on the date I ask it to – either with a cc of an original email I sent it, or just a reminder. Anything I delegate now gets nudged so I can forget about it and move on. An awesome tool folks.

5). Business Away Days – We all know how easy it is to get caught up in the day to day goings on in a business but it can be crippling for you if you don’t take time out to think, plan, innovate and consult others. I do this quarterly for a whole day, with two of my best friends (and local business owners) and monthly for a meal where we work on goal setting and holding each other accountable to these targets. The latter is in more of a  bitesize format (3 small goals a month) where as the former is much bigger picture. If you don’t have a group like this already, I heartily recommend it for 2012.

6). Cooking – Sunday is now MY cooking day and I love it. I regularly spend the afternoon considering what crazy concoction I can dream up, then going out to buy the ingredients and finally preparing and cooking it for Lizz and I. Running a business can be quite stressful, afterall you have to be a boss, a friend, a colleague an advisor, an inspirer and you have to make sure that at the end of the month, you have enough work coming in to meet the outgoings (and hopefully a bit more for some profit!) – oh and all that happens every single month. All these challenges can take their toll on you, however successful your business is. It’s extremely hard to turn off (many would say you never do). I’ve found that cooking is something that helps me to relax, unwind and put aside the challenges of the moment. It’s got to be one of the most therapeutic things you can do.

7). Envirosend Email Marketing – We launched our email marketing product, Envirosend, this year and it’s flying. We have loads of clients using it very effectively to reach out to their prospects and clients on a regular basis. All businesses should have some sort of email marketing system in place. It is a very low cost, very effective medium for marketing. If you’re not talking to your database regularly, perhaps today is as good a day as any to start. The guys at Optix can help you with a demo if you’re interested in seeing this product.

So there you have it, just a few of the things that changed my life this year for the better. I’m really looking forward to getting my teeth stuck into 2012 – lets make it a cracking year folks.

Now Your Thoughts

  • So what changed your life this year?
  • Who and what made an impact on your 2011?

Filed Under: The Entrepreneur Tagged With: , , , , , , , ,
December 9, 2011 by 2 Comments

Do you look for Opportunities or Obstacles?

Do you look for Opportunities or Obstacles?

I’ve been thinking about this a lot recently. I took the www.Kolbe.com personality test a few weeks ago and it showed that I have an extremely high level of what’s called ‘quick start‘ in their system. I love new ideas, vision, creation of new concepts, problem solving and thinking outside the box. On the flip side, I’m pretty awful at ‘follow through‘ which means I need people around me who can take on these new ideas and make them fly.

One of the things I know I do is to look for and see opportunity in everything around me, so this got me wondering if other entrepreneurs and business owners are wired in a similar way.

Since thinking about this I’ve analyzed a lot of the conversations I’ve had with other people to see what I might have done or said in their position and I noticed something very interesting. A select few people seem to walk around looking for opportunity. Any conversation, problem or challenge presents a chance to do something different. In my game it might be to sell something new to a client for example. Others seem to see obstacles – they start their sentences with things like, “We probably can’t do that because…”, “I’m not sure they’d want that”, “I don’t think that’s a good idea”.

Is one way right and one wrong? I’m sure theres a place for both and sometimes I know I need grounding so it’s probably no bad thing to be challenged every now and again. I do however truly believe that entrepreneurs look for opportunity in everything. Safe doesn’t work for them. They don’t need the comfort of knowing what’s round the corner or doing the same thing day in day out.

Earlier in the year I attended LikeMinds in Exeter and saw Luke Johnson (Channel 4, FT Columnist, Pizza Express, Strada, The Ivy…) speak about what makes an Entrepreneur. It was absolutely fascinating and resonated with me completely. Here are some of the words Luke used to explain the psyche of this type of person:

Grit, determination, discipline, optimism, hard working, going against trend, desire gain rather than fear loss and relentless.

He then used a phrase I loved: “The future belongs to the optimist” – How true.

When asked how he has been so successful, he simply said he has always been alive to the opportunities and that it’s often random interactions that open doors. A mantra I certainly live my life by.

This was proved to me once again this week, when after a very long day at work, the last thing I felt like doing was attending an evening do but I knew I needed to make the effort and within 5 mins of walking through the door, two huge work opportunities presented themselves out of no-where. If I’d not gone that night, I would have lost both.

I enjoy looking for opportunities where others can’t see them, it gives me a buzz. How about you?

Now Your Thoughts

  • Which camp do you fall into?
  • Do you agree with me that entrepreneurs look for opportunity?

Filed Under: Business Startup, S & M, The Entrepreneur Tagged With: , , , , ,
December 5, 2011 by Leave a Comment

Feeling Festive

So I’ve woken up this morning and I’m feeling quite festive. The tree went up yesterday and as I opened our sitting room door, that wonderful smell of pine needles flooded out. You just can’t beat that.

Some of you might know that I have a brand called Envirosend, which is awesome email marketing software. You can find out more here: http://www.envirosend.co.uk

For this week only I’m going to offer the complete upfront costs off this system for 3 people who write to me at alastair@iambanksy.co.uk with the reason they should have the system in their business and how they plan to use it to build their business. I’ll draw the names out of a hat if I get an influx of people who are interested.

That’s a saving of just under £600 and includes: Setup/Training (phone) and 1 designed template.

There are just two stipulations:

1). You must agree to pay the £50 we normally give to Devon Wildlife Trust. We don’t want them missing out so this will be your only upfront cost.
2). Let us know how much data you have (must have given you permission to send to them – we don’t do spam at Envirosend)

I look forward to hearing your suggestions and hopefully getting to work with you soon,

Alastair

Filed Under: S & M, The Entrepreneur Tagged With: , , , ,
December 2, 2011 by 5 Comments

When I grow Up…

When I grow Up…

When I was growing up there were a number of people in my life that I looked up to – family members, inspirational teachers, sports stars and family friends all featured. When I consider the person I am today – my morals, my feelings towards others, my views on business and so much more I can see elements of these people in me.

Without realising it, I have become a product of my environment. As I’ve grown up I’ve continued to seek out new role models and people that I aspire to be like or learn something from. I’m sure a few of you probably put names like Branson, Steve Jobs, maybe even Lord Sugar in your role model lists but sometimes it’s the people that are on your door step that have the most to offer.

My Dad plays a huge part in my business life – I bounce ideas off him regularly, he chairs one of my companies boards as a non-exec. He is there for me when I need that experience and I’ve often said that if it weren’t for him, I wouldn’t be where I am now. I can never thank him enough for that.

I’m lucky that my job takes me into hundreds of businesses as a consultant and trusted advisor. I get to meet more people running businesses around the country than I ever dreamed I would have done. Every person I meet is an opportunity to learn. Every now and then I meet someone I know I can learn a lot from and I make it my business to do so. I ask questions, I show interest, I forget my path for that moment and concentrate on others. I wholeheartedly encourage you to do the same.

There are a few people I’d like to pay special tribute to (business wise). Maybe you could consider doing the same today.

Ken Rudge – A good friend and businessman who lives and works in Devon. A very sensible head on him and doesn’t pull any punches.

James Trebble – Never have I met anyone who is so positive. Whatever life throws at this serial entrepreneur, he gets up, dusts down and gets on with it. An absolute delight to spend time with, everyone needs a JT in their life.

*Worth noting here that myself, James and Ken take a day a quarter out of our businesses to get together and talk about challenges, set goals and think about the next big thing for our companies – this is absolute gold dust.

James Dawkins – My business partner for 12 years. We might bicker every now and then but we’ve never fallen out and in 12 years I think that’s pretty impressive. He’s the ying to my yang (soppy I know!).

Nick Sprague – Ultra successful businessman and philanthropist. I think it’s important to have business goals in life and and mine are based on what this man has achieved. Not only does he have a number of successful businesses but he enjoys life, helps charities (even setup his own: http://www.parabottle.co.uk) and has a wonderful home life. If I’m where Nick is in a few years, I’ll be a very happy man.

My list could easily go on…

In my opinion its vital to surround yourself with successful and positive people. Role models are so important to have. If you’ve not done it already, seek yours out and make them a part of what you do.

Now Your Thoughts

  • Who inspires you? Give them a shout out on this blog. They deserve the recognition right?
  • How much of an impact did your childhood role models have on you?

Filed Under: Building & Managing Relationships, Business Startup, The Entrepreneur Tagged With: , , , , , , , , , , ,
September 1, 2011 by 1 Comment

Parabottle – An Amazing New Charity

Parabottle – An Amazing New Charity

I’m not going to tell you about a new business idea today, or a piece of online marketing advice, or a way that I’ve setup a process in my business. I’m going to tell you about a really exciting new charity Parabottle, that I’ve been asked to get involved in with the hope that I can raise awareness of their objectives and even better, that some of you reading this will feel you might just be able to help with a small donation or simply telling others about this post – that’s down to you though of course.

Nick Sprague is a very successful business man in Devon (UK). A client of mine for a number of years and more recently has become more of a friend. Nick came to me last year asking if I’d like to be involved in this new charity and when he explained the concept I was hooked – I hope you will be too.

Did you know that when the Haiti disaster struck, despite being as close as 2 hours from Miami, it was incredibly difficult to get aid to the people who needed it straight away. It is my understanding that more people have now died in the time after the earthquake than the actual quake itself!!! A horrific statistic.

It was on hearing this news on the Radio one day that Nick thought to himself there must be something he can do about this. An epic challenge for someone to take on I’m sure you’ll agree.

You may well have come across Shelter Box – A Cornish charity which are doing remarkable things in the world of aid. These boxes can keep whole families alive for a very long time but due to their size and requirement for transport they can’t always get to places of need quickly. This is where Nick’s idea for Parabottle fits in.

Nick drew up plans for a bottle which contains basic provisions for aid (water, foil blanket and matches at the very least). The lid would have a parachute designed into it and within the first 24-48 hrs of a disaster these bottles could be dropped from planes where conventional aid cannot reach.

As you can probably appreciate, getting something like this off the ground is no mean feat! The first challenge was getting it through the charity commission in order to become registered, something in fact the CEO and founder of Shelter Box, Tom Henderson kindly helped Nick with.

This brings us to the here and now. The next step for this fledgling charity is to have the prototype designed and tested by Airborne Systems later this year.

Currently the new charity needs all the help it can get and is looking for people to get behind it and (hopefully) make this Devon’s answer to Cornwall’s amazing Shelter Box. More importantly, to make this a reality and start saving lives.

I’d ask you to do three things for me today if you can spare just 5 minutes:

1). Take a look at the website: http://www.parabottle.org.uk/

2). Make sure your sound is turned up full and watch the amazing video (on the homepage) which sums the concept up better than I probably have in this post.

3). Consider whether you might like to be involved personally (you can donate here: http://www.justgiving.com/parabottle/ or perhaps you’d consider making Parabottle your chosen charity).

If you are interested in getting involved then I know Nick and the team at Parabottle would be keen to hear from you – just email me your details and how you would like to help on alastair@iambanksy.co.uk

We already delighted that PWC got behind the project running a quiz in Bristol in aid of the charity and Michelmores kindly allowed Parabottle to say a few words at their recent business breakfast. A huge thank you to both those companies.

I don’t often use my blog as a platform for this kind of thing but this is something that is very important to me and if I can raise the profile of this new charity to help it off the ground then I think that’s ok in my book. You can expect my usual style post back again soon :)

Filed Under: Building & Managing Relationships, Business Startup, The Entrepreneur Tagged With: , , , , , , , , , ,
August 5, 2011 by Leave a Comment

Do you laugh in the face of adversity?

Do you laugh in the face of adversity?

This week I watched the 1993 film, Alive (Aff link). It absolutely gripped me. I watched ‘the making of’ documentary, read all the wikipedia articles I could find and the life stories of the remarkable men who were involved.

If you’re unaware of the story, in 1972 a plane carrying a Uruguayan rugby team to Chile crashed in the Andes. There were 33 survivors. After 8 days, a search from 3 countries was called off as it was presumed there was no way anyone could still be alive and they couldn’t see the plane (which was white) in amongst some of the worst snow fall they’d had in years.

Over the next few weeks a number of the party died due to injuries and then as if this wasn’t bad enough, they were then caught in an Avalanche! 19 Survived. After running out of rations and in order to keep alive they had made the difficult decision to eat the bodies of the deceased (their friends and family)! A horrendous thought but one that ultimately saved their lives. The avalanche had hit on the 17th day and they went on to stay alive on that mountain for an INCREDIBLE 72 days in total. Without wishing to cut this fascinating story short (I recommend you watch the film/read the book – aff links) what happened towards the end of this story amazes me even further. Two of the a group – Parrado and Canessa took it on themselves to trek from the crash site, across some of the most difficult mountain terrain for 10 days before they finally found a Chilean Huaso and they were able to get a rescue crew to the others. In total 16 survived the 72 day ordeal.

Why am I writing about this? What bearing can this possibly have on your business? Well I hope the clue was in the title. As I mentioned at the beginning of this post, I have been completely gripped by this story. These people didn’t give up in what must have been some of the worst conditions ever endured by man and not only did they not give up, two of them became hero’s to the others, performing a feat which would be remarkable given the latest modern day equipment, warmest clothes and tents possible, let alone after 62 days living in the conditions I’ve mentioned above.

What can we take from this? Heart I hope. In our lives we all come across difficult times. In our businesses we’ll take hits. There will almost certainly be ups and downs.

Remember that it’s not the situation itself that is a problem or depressing or puts you in a bad mood – thats your choice – you decide how you’re going to react to what’s been served up to you. Your attitude will dictate the way you deal with the various challenges thrown at you in life.

I have so much respect for those 16 people (especially the two that made that trek). It put some of the minor trials and tribulations in my own life clearly into perspective and I hope that when I’m next feeling overwhelmed by something, that I will remember this story and what was humanly possible when faced with adversity.

I hope you will too.

Now Your Thoughts

  • Do you have any methods you use for keeping calm and carrying on?
  • Have you watched the film/read the book? What were your thoughts?

Filed Under: The Entrepreneur Tagged With: , , , , , ,
June 24, 2011 by 1 Comment

How to be found in Google

How to be found in Google

When you type your name into Google what comes up?

Are you the 1st result? Are you 2nd? Please tell me you’re on the first page right? No? Really?

When I go for a meeting with anyone, when I listen to someone speak, the first thing I do is Google their name and if they don’t appear at least once on the first page that’s a report card on them I’m afraid. If your job is such that you need to keep out of the public eye then I’d understand but for those of you trying to build businesses and get yourself out there you’re going to need to get yourself out there. Let’s look at a few ways you can do this today.

1). Get yourself a blog. Don’t just add it to a free wordpress or blogger hosting account. Shell out a few pennies and have it hosted properly on its own domain. Consider buying a domain with your own name if it’s still available. If it’s not, then write a great biography page with your name mentioned in it.

2). Get active on Twitter and LinkedIn. These two sites are huge and very well respected by the likes of Google. When you signup try and choose a name which is something to do with you if possible. If not then make sure you at least give the network your full name where it asks for it. Create a biography page/section that describes you, your location (because people will use that to search too) and your interests if possible. Now get active on these channels. Engage with people on Twitter, link people to things of interest that you find and connect with people on LinkedIn – be proactive, don’t just wait to accept peoples invites and wonder what to do then.

3). Get listed on your company website – Does your company site have a team page you can be added to? Does it have a blog you could write for? Ask the powers that be how you can be featured more online and if you are the powers that be, make this happen :)

4). Write for your local paper or at least get them to write about you! Local papers are also well respected in search engines due to the amount of fresh content they are churning out and size of their sites. A few stories every now and again could see you getting listed in Google more often. If your story is good enough the paper will want it. If you don’t ask, you don’t get after all!

So there you have it, a few ways to start improving your ‘googleability’ (not sure if I just made that up or not). If you’re looking for the edge over your competitors this point should really be up near the top of your to do list.

Image courtesy of Molly Stevens

Now Your Thoughts

  • Have you got any other suggestions for helping get listed in Google?
  • Have you used the search engine giant to do research yourself?

Filed Under: Building & Managing Relationships, Business Startup, S & M, The Entrepreneur, Web Design and Online Marketing Tagged With: , , , , , , , , ,
June 1, 2011 by 3 Comments

8 Simple Steps to Email Marketing Loveliness

8 Simple Steps to Email Marketing Loveliness

Some of you might be wondering why I’m writing about email marketing today – it’s old hat isn’t it? With all this new social media buzz, there is surely no place in the world for email marketing is there? Well I believe there is and I intend to tell you why and how you can use it to grow your client base today.

Let’s settle one thing quickly – if you’re reading this, thinking about buying a database from someone on a street corner (or even  a more reputable source) then this article probably isn’t for you. I’m focusing today on using your own valuable data, built up over years possibly.

I want to start with a story. About a year ago a guy approached Optix having met me 6 years ago at a networking event. I’d agreed with him to receive the Optix newsletter and we both went our separate ways. Optix kept in touch with him by way of our monthly newsletter and recently he became one of our largest clients. He’d watched the business grow and liked what he’d seen.

Here are a few sure fire ways to use email marketing to help your business grow:

1). All about the data – A good email marketing campaign revolves around good data. Make sure yours is clean or you’ll just be throwing money away.

2). Build your data – what can you give away to build a database of leads/contacts/prospects? This year we launched our free social media policy generator: http://www.optixsolutions.co.uk/free-social-media-policy-generator/ – A tool of real value which also helps us build leads – true ‘Inbound Marketing’.

3). Split Test your email subject lines – A good email marketing system will split test campaigns for you. It will take 50% of your database and send two different subject lines, content variants or from names and then track the most successful delivery rate, then send the winner to the other 50% – using this will give you better open and click through rates.

4). Spam & Client Testing – Emails show up differently in different email clients. Now email is consumed more and more on mobile devices you need to make sure your email is designed and developed for all these variants. This again is something a good system should be able to do for you. If not, make sure you ask your designers to consider this.

5). Deal with bounces – If an email bounces (doesn’t reach its destination) it can be for a couple of reasons. A soft bounce may infer a problem with the routing of an email to someones email box/server and is likely to be ok next time round. A hard bounce means that email doesn’t exist any longer and should be cleaned from the database – no point spending money on people that won’t ever answer!

6). Use Autoresponders – When you signup to something on a site have you ever received an email a few days later which follows it up…and then again a week or so after that? You’re part of an autoresponder system. Clever marketers know that it takes a few ‘touches’ to get to a sale but tracking and sending emails to everyone that signs up with your site manually would be far too inefficient to deal with so autoresponders help to do this for you. Used cleverly, these are extremely powerful tools

7). Segment your data – If you’re blasting everyone in your database in one go you’re probably not getting the most from it. Segment your data into interests/purchases made if you’re running an ecommerce shop or even simple things like male/female if this makes a difference to your customer. For example, I’m not hugely interested in the latest dresses from Reiss (a favourite shop of mine) but they don’t send me that because I’m segmented in their database.

8). Tie into your Social Profiles – If you have a fantastic Facebook page and a tremendous Twitter presence then make the most of them. Ask people to sign up for your updates – if you don’t ask you don’t get after all. Don’t bombard them but a few calls to action every now and again is fine.

It’s time to get clever with your email marketing – it’s still one of the most powerful tools in the online marketing toolbox.

Oh and if you’re looking for a provider, we have our own that you can find out more about over at http://www.envirosend.co.uk

Image courtesy Ramberg Media Images

Now Your Thoughts

  • What’s worked or not worked for you when you’ve marketed by email?
  • Got any tips for the other readers?

Filed Under: Building & Managing Relationships, Business Startup, Networking, S & M, The Entrepreneur, Web Design and Online Marketing Tagged With: , , , , , , , , , , ,
May 6, 2011 by Leave a Comment

Delegate, don’t abdicate

A quick follow up on my last post about the art of delegating today. After a few conversations I had with people, spurred on from my last post, it struck me that I missed an absolutely vital point which many people don’t think of.

Young managers and people new to delegating often mix up delegation and abdication of responsibility – I’ve done it myself.

When delegating you must remember one very important point – you are merely passing something on to another and asking for them to look after it for you. You are passing the authority to them but not the responsibility – that should remain firmly on your shoulders. If something goes awry with your task, it will still be you taking responsibility so you need to make sure you have processes in place to keep track of the delegated tasks. Try not to micro-manage as that’s not helpful for anyone but you may need to know important pieces of information which you’ll have to make sure the person you’ve delegated to, understands you need.

Short post I know, but extremely important for all of you new to this topic…

Hope you’ve all enjoyed the many bank holidays we’ve just had (if you’re in the UK of course)

Now Your Thoughts

  • Did I forget anything else :) ?

Filed Under: Building & Managing Relationships, Employing People, The Entrepreneur Tagged With: ,
April 15, 2011 by 6 Comments

Do what you do best and delegate the rest

Do what you do best and delegate the rest

When you start your own business and it’s just you (or a partner perhaps) you do everything. You do the sales, the accounts, the admin, the mail, the work itself…… the list goes on. When you find that you’re in a position to grow and take on specialists you must take those chances as they’ll help take your business to the next level. This often isn’t easy though.

The first thing I employed someone for was the books. Within a year of starting we had a bookeeper that came in once a month. It was just enough to deal with the purchase ledger and VAT/Tax. We also had an accountant but that was a friend of the family helping me out so I guess I can’t count that.

I’m going to be honest with you – Over the years I have been pretty awful at delegating. It’s one of my weaknesses but I’m really working hard on it and want to share some of the things I’m learning with you. I like to have control, to know where everything is and like many other business owners, believe that I can do many things better than other people – This however is not the trait of a successful businessman I’m afraid. Businesses run by people like this can achieve a certain level of growth but if they keep on the same vane it holds them back. They must let go.

Having read the fantastic book ‘One Minute Manager’ (Aff Link) I’ve learnt that delegating is extremely important, but not just that, the process of ‘how to delegate’ is even more vital if you’re to get it right. I’m much better at giving things up now. In my Online Marketing agency, the two directors (of which I’m one) are building a team of fantastic individuals who we feel more than comfortable asking to carry out tasks, knowing they will be done and done with vigor. In your businesses you need to build similar teams around you – recognising where your skills don’t lie and filling these in around you.

I mentioned you need a process for delegating – a framework if you will. Well here’s mine – feel free to nab it.

My Frame work for Delegating

1). Define the task fully – When asking someone to do something, make sure the task is crystal clear. If you’re doing this by email or text, re-read it a couple of times if necessary to make sure you think there can be no room for error.

2). Define when you need the outcome to take place. If you’re asking for a report or something to come back to you then define that date/time clearly. I went wrong here a lot – I assumed by delegating that everyone else’s priorities would match mine then got upset when people didn’t deliver – it was my fault as I didn’t define my expectations on delivery clearly enough.

3). Define the expectations - Much like the time/date, if you have expectations of what you require, put them down as well. If you want someone to take something and make decisions on your behalf, tell them or it will probably end up back on your plate.

4). Set a follow up - When you agree the time/date, agree what the follow up looks like – is it a meeting, an email, a document on your desk.

5). Define success - Not always relevant with smaller and more mundane tasks but essential with larger, more important ones. Say what you ideally want the outcome to be so the person you’re asking has some indication of what they are working towards.

6). Remember what you’ve delegated - I really struggled with this before. Where do I keep a note of what I’ve delegated? I’ve tried lots of systems but I’ve ended up using a fantastic service called NudgeMail. You simply send Nudgemail an email with the date you want it to ‘nudge’ you (for example march20@nudgemail.com and it will do just that. I don’t remind myself of everything I delegate but I do with the larger task as sometimes a casual nudge to the person I’ve delegated to is required and I believe that showing you care and haven’t forgotten can also be important ;)

Now Your Thoughts

  • Are you a control freak or have you mastered the art of delegation?
  • Have you got any tips for us on this art?

Filed Under: Business Startup, Employing People, The Entrepreneur Tagged With: , , , , , , ,
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