8 things that changed my life this year

With the end of the year in touching distance, I thought I’d give you a run down of 8 things that happened to me in 2009 that have changed my life positively. The reason for writing this list is that almost all of it is open to you to get involved with too. If I’ve benefited so much from these things, I hope that at least one person reading this takes action to investigate one or two items on the list and see’s their own life positively impacted. (Admittedly a few are a little jokey but that’s just the way I roll) :)

So lets get on – here are 8 things that have positively changed my life in 2009 (in no particular order :)):

1) iPhone – So I’ve gone on quite a bit about this recently and I do understand it splits opinion with Android lovers so I’m just going to tell you a few quick reasons why this has had such a profound affect on my life/business. First of all, it’s not possible to deny this is a sexy piece of kit and pretty much everything on it has been well thought out from a usability point of view. The phone has made a huge difference to the way I interact with email outside the office as well as social media. A huge amount of the buzz surrounding iPhones is the gimmicky apps that you download and hardly ever use, but if you look carefully you can find ones that really do make your life easier and more efficient. I now do at least 75% of my social media work from my phone, on the move, using dead time that I wouldn’t have used before. Here are a couple of examples of apps that have made a differences to me – Tube Deluxe helped me around London recently giving me more time to catch up on other bits of work. The National Rail app tracks GPS on the trains themselves meaning you can see where the train is at any time on the line – genius. TV Guide gets rid of the need for paper based guides. Natwest now have an app that lets me track my money on the move at anytime. Skype lets me phone other Skype users for free and AroundMe has helped me find cabs/hotels and garages a number of times on the move. CoPilot is better than the inbuilt Sat Nav I have in my own car and Google Maps has walked me to a few places I would have got lost trying to find ‘pre-iPhone’. Remember the Milk helps me with GTD (see later)….I could go on and I know I’ve only touched the surface! If you’re in the market for a new phone and think the iPhone is expensive then (compared to other phones) I would agree, but its so much more than a phone and I know its been worth every penny and much much more. This, for me, is an absolute must have gadget.

2) Jeffrey Gitomer – Sales/Positivity Guru. I was lucky enough to be invited to see Jeffrey earlier this year by owner of TheBestOf – Nigel Botterill. I didn’t know who Jeffrey was at the time but trusted Nigel’s opinion and boy am I glad I did. ANYONE in sales or marketing (yes that means you business owners) MUST go and see Jeffrey if possible. He really is a sales legend. I wrote more about him in this post I wrote earlier in the year. I can honestly say that Jeffrey’s one seminar has made a profound difference to the way I treat the sales process now and the way I teach my sales team to treat it too. His Little Gold Book of Yes! Attitude book is also a kick up the backside in the way we view our lives and other people. New staff members in my team will now be given one of these books and asked to read it during their first few months with us. I’ve bought every single one of his books now and strongly suggest you consider doing so too. A complete list of Gitomer books can be found on Amazon by clicking the link in this sentence.

3) Social Media – I don’t really know where to start with this. I was dabbling without knowing it for the last couple of years with sites like Facebook/YouTube and LinkedIn but then in Jan of 09 I found Twitter and my life changed (as well as that of our businesses). The clever integration of Social Media has lead to many new services from Optix Solutions, ending up in new work, new joint ventures and alliances, new friends and a very good ROI (yes we’ve been monitoring it). As anyone who knows me personally knows, I love Social Media – I love the connections I’ve made with people all over the world and the new exciting possibilities it brings to businesses willing to get started with it. Much like the buzz of ecommerce when I started out with my web business back in 1999, Social Media has given me a new lust for the Internet and what’s possible for clever, forward thinking businesses. If you’d like further information of Social Media or would like to contract my services in this area, please drop me an email or connect with me on Twitter (@banksy6)

4) White Tea – Alright so maybe this is a bit of a jokey one but I was getting really hacked off with other teas and my friend David Thomas suggested I got involved with White Tea! I didn’t even know this existed! Now a morning doesn’t start properly without a refreshing cup of this amazing drink! (p.s. don’t boil it for more than 1 minute – it ruins it :))

5) GTD – Getting Things Done is a global phenomenon and I never knew about it – until this year. I hold my hands up to the fact that in the past I have struggled hugely to keep all the balls in the air. As a multi-business owner, at any one point I have literally hundreds of things on my to-do list and I’d tried just about every time scheduling/work practice known to man – all to no avail. I had the messiest desk in the office (a source of constant banter for my employees). I never understood how anyone could have a clean desk if they were busy – it escaped me. Then in early 2009 two people I have a lot of respect for in Exeter – Scott Gould and Adam Stone recommended I read Getting Things Done by David Allen. Wow – what a fantastic book/system. It’s given me the tools to operate (most of the time at max efficiency and with a ‘mind like water’ – so I’m at my most creative) This is a very important thing to master as a business owner or you get dragged down in the minutiae of everyday life. I now have a clean (ish) desk and a system that allows me to keep on top of the hundreds of things I have on my plate at any one time. Every business owner should buy this book now.

6) Lizz – Lizz is my girlfriend and one of the points in this list which I hope you won’t be able to take advantage of :) I was a proper bachelor, living the high life for the last 10 years, since leaving university. While busy building a business, I had a lot of fun outside work with friends and family. A couple of years ago my present girlfriend Lizz came along and this year we moved into our first house together. I’ll admit, I was quite apprehensive about losing my independence but moving in with the love of my life (get your puke buckets ready) was the single best thing I did this year. Having a strong support network around you in life when you run a business is one of the most important things you can build. Someone you can share the hard and good times with…find yourself a Lizz if you haven’t already.

7) Apple Mac Shop – This year I got involved in the Apple brand for the first time. I bought an iPhone, we got a Mac Book Pro at work and through this I started to spend some time in the Apple shop in Exeter. I love the place so much so I wrote an article about the experience I had in another blog post.

8 ) Beacon Breakthrough – This one applies to those of you starting up/setup in the South West in the UK. This year, James my business partner and I found out about a new scheme for businesses aiming at becoming Beacon companies for the SW, the turnover threshold of which is £1.5million. For more information on the Beacon scheme check out their website. The Beacon breakthrough forums are aimed at companies that wish to take that next step and learn how already successful companies operate in every area from board setup to marketing to goal setting and planning. It’s a fantastic course and offers amazing value to participant companies. If you’re based in the SW, I would strongly suggest that you put yourself on this course next year as the differences it’s made to my web business are nothing short of phenomenal.

That concludes my line up for 2009. If there is one thing I’m going to be concentrating on next year it’s acting on things (minimising procrastination). I’ve learnt a huge amount this last year and changed my business in many ways because of the things I’ve learnt, books I’ve read and courses I’ve been on – I’d urge you to look down the list again and see if there is anything you can get involved in yourself and please let me know if you do and of course, how it worked for you :)

See you in 2010

Social Media ROI and Likeminds – WOW

Friday the 16th of October saw Exeter welcome a new social media conference to the Westcountry – Like Minds. My company were lucky enough to be one of the local sponsors and our logo sat impressively on the big screen behind the speakers alongside the like of Magners and Starbucks – not bad exposure I say :)

The reason for this post is to try and reach a few more people and explain the power of using social media in your business. I’ve also been flying high on a wave of social media love since the conference on Friday and want to tell the world about it :)

A few facts first:

  • The conference tackled the issue of ROI in Social Media
  • There were over 200 people there
  • Over 500 watched the conference on Ustream – A live stream of the event – still available here
  • People interacted with the conference in real time from all over the world – Even Stephen Fry the Twitter God dropped in digitally to say ‘Hi’ to everyone there!
  • The twitter fall, which was projected onto the screen while panelists were talking had thousands of tweets on it
  • Two of the keynote speakers flew from America especially to talk at the conference
  • Another keynote speaker – @darenBBC worked for the BBC for some time and was instrumental in putting Microsoft and IBM together as well as working on the iplayer!
  • The last keynote speaker – @mazi is in charge of social media for SKY!

Now here’s the thing – The two guys in charge of this whole event @scottgould and @drewellis didn’t even know each other this time last year! They met on Twitter and through a building of trust using social media, became closer until they decided to launch likeminds together earlier in the year. Now take into account that every single one of the sponsors bought into the event and the organisers purely because of social media. None of us knew Scott or Drew this time last year but like they had done, we had met through our love of social media and innovative thinking. Amazing as this all sounds, its even more amazing to think that this WHOLE event was put on and organised using social media – not a single bit of traditional advertising was used – Scott interacted with and finally met @treypennington and @thebrandbuilder on twitter (our two American friends) and after a visit earlier in the year by Trey, they agreed to talk at the conference – Another victory for social media.

Now Exeter is not known for its conferences or foresight when it comes to technology so to get the numbers mentioned together in a room was a remarkable achievement. I’ve been working in Exeter for over 10 years now and never seen anything like it.

If you want to see the interest in the conference and everything it’s generated since, take a look at the hashtag #likeminds on twitter here. An amazing event experience.

Social media has the power to break down barriers like nothing I’ve experienced before, for example I sat next to one of my competitors all day as we tweeted and retweeted each other on the twitter fall. We then shared dinner that evening (with others I have to say ;)) and it just made me marvel at how important getting ‘like minded people’ together really is. We have undoubtedly become closer due to social media and I’m thankful for that. I also met a lot of fantastic new people at the conference and cemented relationships with others – I literally cant wait for the next one.

Likeminds in itself was a testimony to what social media can achieve if implemented correctly. The return on investment for all involved was huge.

If you’re not using Social Media in your business yet then I strongly suggest you start thinking about it. Of course, if you’re stuck, then Optix Solutions can give you a helping hand :)

#Likeminds

Just a very quick update to say that I’m really looking forward to the South West’s first Social Media Conference today which i’m extremely proud Optix Solutions are sponsoring.

With a large attendance expected, Like Minds looks set to show the rest of the UK just how leading edge the South West can be.

If you can’t make it then they are live streaming the event from their website here: http://alikeminds.org/

I’m sure there will be a huge amount of twitter activity so keep up-to-date with that on #likeminds hashtag – lets see if we can make it trend ;)

Look out for me, @banksy6 – come and say hello – I like to think of myself as a friendly chap :)

See you there!

Social Media in Business

Even by the internet’s rapid standards, the rise of Social Media sites such as Twitter, Facebook and Stumbeupon has been nothing short of meteoric.

With hundreds of millions of people worldwide using social networks regularly (Facebook now has 200 million active users) and their popularity continuing to grow on a daily basis, they represent a massive marketing opportunity to switched-on business.

In Exeter, Social Media is taking off with a large group of users networking regularly together. Next month sees the first social media conference in Devon organised by my friend @scottgould. Optix Solutions are amongst the sponsors and are very excited about hearing and meeting @treypennington and @thebrandbuilder who are both flying over from America especially for the event. Tickets by the way can be bought here: http://alikeminds.org/

The big question for me, is still whether or not a brand can embrace Social Media as well as a person can. I believe there is room for both and there is no question that many high profile businesses have done extremely well from Social Media. Dell, Starbucks and Google all use Twitter well but is there a case for smaller SME’s to make it work for them?

My Opinion: YES! MOST DEFINATELY and I’ve experienced this with my own business. However, whether you run a business or a personal account there are certain ways to go about things and certain etiquette you need to get used to. Within Optix, we encourage our staff to have their own blogs/twitter accounts/social media pages and without a question of doubt this has lead to stronger relationships with our clients who are also using social media and to new work and relationships with people we would almost certainly never have come across without it.

Here are the twitter feeds of some of the guys in Optix (oh and Optix own one is @optixsolutions – we use this for info on our business, special offers, news and site launches):

My Own Twitter Account: @banksy6
Al Gleave (Bus Dev): @alpenwest
Kris Sousa (Sales/Support): @kristensousa
Nick Watson: (Developer) @nickizzle

There is so much I could say about Social Media and Twitter in particular but I’m aiming this at new business owners and entrepreneurs so lets just set you along the right path with some good solid advice on why you need to start thinking about Social Media in your business.

Here are Banksy’s top 5 tips for making social media work for you.

1). Allow people to share your business successes and stories with others – FOR FREE! You can do this by adding a tool to pages on your website that allow anyone surfing, to very quickly share your content with others. Popular tools include Share This and Add This both of which do the job more than adequately. If you’re not sure what I mean by this then take a look at the Devon Air Ambulance website that my company Optix Solutions have just launched and scroll right down to the bottom of the page. You will see a green icon with ‘share this’ written next to it. Click it and see how easy it is to share that website on Facebook/Twitter and many, many other websites out there. Think now of the power of just one or two users sharing that website with potentially hundreds or maybe even thousands of trusted contacts and friends that they have on their own networks. Its almost a no-brainer to have this added to your website these days. If you don’t know how to add it or need help then drop me a line :)

2). Build contacts, relationships and networks online – I’m sure if you’re starting a business, in your early years as a business or an entrepreneur of any kind, you are probably networking offline? Am I right? Well Twitter and other social networks allow you to find people with similar interests and values and then connect with them. The rest is up to you as it would be offline. Just don’t make the mistake of thinking this is a short-term gain, its not. Invest in social media and you’ll reap the rewards later.

3). Leverage social media for your other forms of marketing – Social Media is a great way of generating traffic for your blog or website. Users may then go on and look around other services you have to offer on these websites. In fact, although this blog is starting to get a good reputation with the search engines, the largest referrer of traffic to it each time I post is Twitter. This is because I put the word out to my network each time I post and people visit….which is great:)!

4). Become known as a ‘thought leader’ – This is really about building authenticity in your brand – be it personal or business. It’s a brave/stupid person that tries to sell directly from social media – it just doesn’t work. You need to show others that your posts/tweets/content can be thought provoking and hopefully interesting  so they will engage with you if they feel it’s right to do so. Don’t push marketing material out to them too much or you’ll simply lose followers and contacts.

5). Even if you don’t believe in social media yourself, others do and they could be talking about you or asking for help. There are a myriad of tools out there which allow you to monitor mentions of phrases, including your own brand. I for example, have tools set up to monitor mentions of my company name as well as my own name. Our company monitors local tweets, and anything to do with people looking for web design work.

As I mentioned at the beginning of the post, this is not meant to be, in anyway a full break down of social media and what it can do for you, its merely a teaser. I do hope in the future to focus on the individual networks and go into a bit more depth for you on how to get the best from each of these, however in the mean time I recommend reading the Chris Brogan’s blog post on social media here for some great tips:

http://www.chrisbrogan.com/50-ways-marketers-can-use-social-media-to-improve-their-marketing/

Consider today what you want to achieve from social media, consider your audience and which sites they might be using and then put together a plan for yourself and of course, if you need help – drop us a line. Good luck.